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IHG-Amadeus to create new reservation system

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IHG and Amadeus agree to co-develop a next-generation Guest Reservation System that promises to revolutionise the global hospitality industry.

Amadeus will use a new cloud-based community model, a first in the hotel sector, and similar to the model it developed for the global airline industry.

As launch partner, IHG will work with Amadeus on the design, functionality and evolution of the system, which will ultimately replace HOLIDEX, IHG’s proprietary reservation system. This follows the completion of a successful engineering study by IHG and Amadeus to scope out potential technologies and solutions to drive innovation in the industry for the long-term benefit of owners and guests. GRS can be operated alongside HOLIDEX and the transition to GRS, which is due to be rolled out globally in 2017, will be undertaken in phases to minimise risks.

IHG’s history of innovation in technology, in addition to its global scale, provides Amadeus with the critical mass and complementary skills to develop this next generation community model. Amadeus has an excellent track record of leadership in this area, most recently with the airline industry.

The community model is a highly innovative and cost-effective approach for IHG and the hospitality industry, with Amadeus taking responsibility for funding and maintaining the reservation system and each member paying for usage on a transaction fee basis. IHG will continue to work with Amadeus to evolve and future-proof the system over time.

Today’s announcement marks a significant step forward for IHG as we continue to make strong progress in developing industry leading technology solutions. The next-generation GRS gives IHG a foundation to continue to invest smartly in technology through system funded capital investments and evolve our own bespoke systems, which will be connected to GRS and hotels directly through a separate, state of the art interface. This will result in a first of its kind, standardised, scalable and flexible global technology eco-system, which will provide significant value to our guest and owners.

Source: Hotel Marketing

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